eXsight Call Accounting Review

eXsight Call Accounting is a telecommunication expense management system that enables organizations to gain visibility and control over expenses, resources, usage, services and security policies for unified communications. The solution’s purchasing management module ensures users that all activities are managed and controlled correctly. Each order will be authorized, configured and assigned to the appropriate rate plan, before being reported to the interested party. Asset management capabilities ensure companies have an accurate inventory of all telecommunication assets. Users will know where resources are, how they are used and by whom. The invoice management of eXsight Call Accounting helps to reduce telecommunication costs by preventing any overspending due to billing errors and inaccuracies. Wireless expense management capabilities help businesses take control of their wireless environment and overall costs.

EXSIGHT CALL ACCOUNTING – FEATURES

• Multi-channel: maximize the productivity of your agents and engage your customers with unified multi-channel interactions: calls, emails, chats and more
• Visibility: Omnis’ real-time supervision tools, Dashboard Designer and advanced reporting tool, provide real-time visibility into every aspect of your contact center activity. Custom reporting tools and metrics can bring new information to your business and a better understanding of the productivity and efficiency of your contact center operations
• Open API channel: Omnis’ Open API architecture allows the integration of third-party software, services and devices using the administration interface
• Real-time monitoring: use real-time panels to monitor your agent’s performance and to make dynamic changes in case of urgent needs
• Automations and triggers: make things happen automatically, according to previously defined times and actions.