Upserve Review

Lightspeed’s Upserve is a POS management system that targets restaurants, cafes, bars and nightclubs, offering a broad suite of features optimized for iPad and iPhone. The platform includes flexible point-of-sale tools and payment solutions, as well as features such as check and table management and clocking. The software helps businesses operate more efficiently by allowing users to quickly search for items on the menu and modify it on the fly. Management tools help track sales and items and monitor trends week after week. Managers can specify the features each employee has access to, as well as different views and menus for distinct roles. The inventory countdown feature alerts servers when an item is about to run out. Owners and managers can view up-to-the-minute sales reports and get an overview of sales and tax, as well as guest and check counts.

UPSERVE – TUTORIAL

Let’s look at how to monitor the performance of your business through this food delivery app:

UPSERVE – FEATURES

• Guest book: the solution collects useful data on each guest so that you can build deeper relationships every time they come into your restaurant. Servers can add notes and management can tag and segment guests into customized lists for targeted marketing campaigns
• Daily digest: the program shows you what happened in your restaurant during the previous day, first thing in the morning, via email. Raw data is translated into understandable insights—alongside qualitative feedback from servers
• Online ordering: many restaurants rely on multiple third-party online ordering systems which add hefty labor, hardware and commission costs that eat way at their bottom line. This app is integrated to avoid the costly hassles associated with having multiple ordering systems
• Menu management: break down specific menu items at-a-glance in terms of “One-Hit Wonders”, “Greatest Hits”, “Underperformers”, and “Hidden Gems”. Empowered with this data, adjust your menu to feature your best dishes
  Server performance and evaluation: by using software with interconnected reporting features, you’ll spend minutes—not hours—getting to the bottom of things. Use Upserve HQ’s Server Performance reports to uncover situations where further staff training might be necessary—or to reward top performers
• Reputation management: to save you the grunt work of manually checking each review site each day, we gather all of your online reviews in one place with this feature. Within your dashboard, you can click through to respond if necessary—and even track local competitors to find possible opportunities to surprise and delight guests
• Sales analysis: the Sales Analysis feature makes it easy to understand restaurant sales trends over days, weeks, or even years. Empowered with the actual data behind your restaurant operations, you’ll more easily make business decisions regarding staffing, locations management, as well as understand which menu items are bringing people back in for more
• Loyalty program: ditch the expensive smartphone apps and punch cards, to make it easy for your guests to sign up and stay engaged. The loyalty feature prompts guests to sign up by linking to their payment credit card. From there, rewards and discounts are applied automatically.