CallHub Review

CallHub is an easy-to-use multifunctional campaign and organisation platform. It hosts key tools such as inbound and outbound calls, message broadcasting, peer-to-peer messaging, voice broadcasting and relational organisation. With its competitive pay-as-you-go pricing, you can scale up or down your campaigns according to your needs.
CallHub also has a mobile app for volunteers so that agents or volunteers can start a campaign directly from their phones with no additional devices required.

CALLHUB – TUTORIAL

CALLHUB – FEATURES

• Call center: outbound call center software to make and receive calls. Choose from multiple dialers to suit every need. Unlimited agent seats.
• Personalised and scalable SMS: take part in 1:1 conversations via SMS. Talk to hundreds of contacts simultaneously with customised, template-based answers.
• Voice broadcasting: reach hundreds of contacts in minutes. Send personalised messages to your audience instantly during a call.
• Bulk SMS: broadcast text messages to thousands of people in minutes. Enhance them with images, videos and PDFs to improve engagement.
• Inbound calls: don’t lose busy contacts. Get up to 2x better contact rates by allowing contacts to call you back. Also supported on the CallHub mobile app.
• Real-time call monitoring: make sure your agents follow your quality standards with real-time call monitoring.
• Dynamic caller ID: keep a local presence for your calls, no matter where you call. Improve engagement and response rates by up to 20% on your call campaign.
• Surveys: collect data using peer-to-peer text surveys. Agents can save contact responses using survey forms.
• Retry missed calls: automatically retry missed calls using the retry function. Get better success rates by ensuring contacts get your message
• Write your own voice message: convert text to audio for voice campaigns.