Trengo Review

Trengo is a collaboration and messaging platform that provides companies with a shared mailbox to manage team communication and interact with customers via WhatsApp, email, chat, social media platforms and voice calls. It allows teams to track customer messages, tag colleagues in internal emails, assign conversations, post notes or comments, and receive push notifications on customer interactions via mobile applications. Thanks to Trengo, companies can attach documents in email conversations, send delivery reports to customers and use pre-set templates or predefined responses to quickly resolve customer inquiries. Managers can filter submitted tickets by team, folder, or label, create follow-up emails, or search and retrieve previous interactions from the database. Companies can use the drag-and-drop interface to create conversational chatbots and embed them on multiple communication channels to improve the customer experience with the brand.

TRENGO – TUTORIAL

Here is a tutorial on how to use this messaging software:

TRENGO – FEATURES

• Chat in real time with website visitors to generate leads, engage visitors and support customers
• Set the working hours in which the chat must be online or offline
• Engage website visitors by automating GreetAll’s custom chats in one place
• Live chats from multiple websites are unified in a single mailbox
• Save quick answers for common questions and provide consistent answers
• All the necessary information about the website visitor is available on every page of your website
• Customize the chat according to your wishes. Change the colors, add your logo, change placement and activate the pre-chat form to collect visitor details before they start a chat
• View or control the website visitor’s session to assist in carrying out specific activities
• Create an excellent customer experience across all your channels
• No more switching screens. Collect all your social messages in a single mailbox
• Automate your workflow so your entire team can focus on delivering the best customer experience
• Customers want to be able to find the information for themselves. A service center offers them this opportunity
• Publish articles in an intuitive and easy to use text editor
• Offer your help center as a support option so your team can focus on tough jobs.