Instant Messaging Services

17hats is a business management software for organizing projects, contracts, accounting, online payments and more. The centralized dashboard in the application shows urgent tasks and notifications along with upcoming calendar events and weather forecasts to simplify daily activities.

AlphaChat is a conversational artificial intelligence (AI) software designed to help businesses route support requests to agents and streamline communication between customers and CS teams. Administrators can gain detailed insights into chatbot accuracy and resolution rates, average response times, received messages, and other metrics through pie charts within a unified platform.

Bigin is a customer relationship management software designed to help small businesses manage sales pipelines, schedule follow-ups and update customer records. It allows employees to capture and store details of potential customers, including offers, emails, activities, tweets and more in a centralized repository.

Blinger.io is multi-channel sales and customer service software that allows businesses to connect with their customers via popular messengers, emails and real-time changes with a single API, interface and integration with helpdesks. The platform provides users with advanced and integrated analysis tools designed to allow users to evaluate the quality of customer service and the efficiency of the operator, as well as allowing the latter to participate in unlimited conversations with customers directly through the system interface.

CallingPost is a communications management solution that helps organizations of all sizes create, send and track emergency broadcasts via voice calls, text messages or emails. It allows users to automatically detect voice messages and leave pre-recorded messages, ensuring that end users receive updates at a later time.

Chaty is a messaging software that helps companies interact with customers, on their favorite channels including WhatsApp, Facebook Messenger, Telegram, Viber, Skype, email, Instagram, WeChat, Snapchat, TikTok, Google Maps, Waze, Slack, Microsoft Teams, LinkedIn and more. It allows users to get accurate information about customer preferences or needs and foster loyalty that increases sales, leads and business conversions.

Demandforce is the all-in-one practice growth solution designed to attract new patients and keep them coming back using tools such as automatic appointment reminders, two-way text messaging, targeted email campaigns, and more. With this program, you get fully integrated tools that allow you to automate a variety of daily tasks, increase efficiency and ensure your office runs smoothly.

Eltropy is customer management software that integrates core financial services, sales and marketing and purchasing features into a single comprehensive platform. As a financial services solution provider, the software helps businesses build customer loyalty by deepening and enhancing customer relationships through better communication, information management, and automating time-consuming tasks such as phone calls and follow-up emails.

Fanpage Karma is a leading social media management solution that facilitates the annoying and stressful parts of managing presence on all social media platforms and allows people to focus on the things they really care about: sharing their posts and content with an ever-growing number of people.

Freshchat is the modern messaging solution that provides simple customer service for the digital customer by combining artificial and human intelligence across messaging channels. Intelligent conversations available on first- and third-party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more.

Genesys Cloud CX is as unique in the way it helps you transform your customer experience, regardless of where the customer conversation begins or ends. By linking the entire contact center across teams, tools, and interactions, you have the information you need to easily address customer issues. With this solution, your customers feel understood and your agents feel empowered.

Gladly is a cloud-based customer service platform provided by San Francisco-based Gladly Software, Inc. It centralizes all the interactions between an organization and its customers and helps companies reduce dependence on a single agent to answer any customer question.

Gnatta is a customer engagement software that is designed to help companies of all sizes manage customer communications across multiple channels such as Instagram, Facebook, Twitter, email and more on a centralized platform. The service level agreement (SLA) system automatically routes incoming messages to available agents in real time according to priorities and rules.

Gorgias is an all-in-one customer service, customer support, and helpdesk via live chat for Shopify, Magento, or BigCommerce stores, offering tools including email integration, autoresponders, ticket management, customer history tracking, request assignment, and more.

Hello24.ai is a conversational commerce platform that helps businesses interact with customers through WhatsApp. The system offers integrations with eCommerce platforms and payment gateway integration to improve revenue, re-engage or recover abandoned carts, share products, and accept orders on WhatsApp, as well as automate cross-sell and upsell campaigns.

Help Scout is a dedicated customer service platform designed to enable growing teams to deliver world-class customer service. When you sign up, you have access to an entire suite of tools, including shared inbox, knowledge base, and live chat software, all developed to help you create the best possible customer experience.

HelpDesk is cloud-based ticketing software that helps small and large businesses provide customer support services. The platform allows users to manage customer communications, questions, tickets, feedback and surveys.

Hootsuite’s Heyday is a conversational artificial intelligence platform for capturing leads and improving engagement with buyers. Key features include customizable branding, multichannel communication, lead time management, prioritization, push notifications, and predefined responses. It allows agents to communicate with customers by sending messages in the form of text, product cards, animated GIFs or emoji.

Heymarket is an enterprise messaging solution that provides shared inboxes for text and Facebook messages with customers, contractors or partners. The system can be used by sales, support, marketing, and operations teams to manage staff updates, customer appointment confirmations, dispatch, support requests, and more.

There was a time when instant messaging was simple and straightforward. As the dotcom bubble was bursting, workers in offices needed only to fire up ICQ, pick a name from a list and ask someone in the office next door if they knew who was being laid off next.

Increso’s Inxide is a cloud-based communication platform that helps contact centers customize interactions through various technologies such as biometric recognition, natural language processing (NLP), intelligent speaker and deep learning.

Infobip is a multichannel communication platform for customer support and engagement using text messaging, voice messaging, email, and mobile app messaging. Platform features include customer profiling, personalized payload tools, geolocation, chatbots, artificial intelligence, event-triggered actions, and more.

JivoChat is a business communication tool for ecommerce companies. It offers live chat, emails, calls and Facebook messages in a single omnichannel app. Users can implement live chat on their website, provide chat support to customers on social networks, manage messages to a company’s email address and call a phone number in any country.

JustCall is a powerful artificial intelligence-based customer communication platform that enables instant connections via voice, SMS and WhatsApp. It simplifies workflow automation and team coaching within a unified interface, seamlessly integrating with more than 100 CRM and essential business tools.

Kustomer is a modern customer service solution, focused on providing fast, personalized customer service by getting agents all the information they need in a single dashboard. Because the platform is developed around conversations, not tickets, everything you need (customer data, order history, past conversations) is available in a single timeline view.

LiveAgent is an online live chat platform for small to medium sized ecommerce businesses. The platform offers live chat applications, ticket management, online self-service portals, and change and license management, all as suite or standalone applications.

LiveVox is a leading provider of enterprise cloud contact center solutions, handling over 12 billion interactions per year in a multi-channel environment. Help customers adapt quickly to a changing business environment. With new features released quarterly, LiveVox remains at the forefront of industry innovation.

Messenger Communication, developed by MessengerPeople, is a web-based customer communication solution for businesses of all sizes that allows customer service teams to interact with people through a live chat ticketing system.

Since its inception, Skype has made a long and steady climb to the top of the productivity apps that everyone of us uses almost everyday. In 2014, Skype market share was 40%: it’s a de-facto standard – maybe that’s the reason Microsoft bought them 2011…

Mobile Text Alerts is a cloud-based sms marketing solution designed to help businesses increase their revenues. This platform features a mobile application that allows users to send and receive messages, manage subscribers, and view reports. Key features of mobile text alerts include bulk messaging, drip campaign management, mms image messaging, link tracking, two-way communication, and automated message scheduling.

Moxo is a cloud-based, enterprise interaction management solution that enables companies to create a branded portal to maintain a continuous connection with internal teams and external customers. Designed for virtual workplaces, it ensures business continuity by providing connected experiences for all users with a suite of collaboration tools.

Moxtra is a mobile-first team communication and collaboration solution (SDK / API) that provides users and teams with a native app that enables real-time communication and engagement on shared content. It enables you and your team to work smarter and effortlessly in a multi-layered collaborative environment that enables interactive meetings, discussions and on-demand content.

OneSignal is a customer engagement platform that supports mobile and web push, email, SMS and in-app messaging for developers and marketers. Designed to enable smooth communication via transactional and marketing messages, the program provides tools such as customer journeys, A/B testing, analytics, personalization, segmentation and more.

Podium is a customer interaction and messaging platform that uses text messaging to help businesses manage customer relationships and build an online reputation on a variety of websites. The platform consolidates customer interactions and online reviews into a single dashboard to help users manage online review management.

Preferred Patron Loyalty captures all necessary customer data, including demographics, purchasing behavior and customer communications to help create loyalty-focused business rules. An integrated marketing management tool manages and coordinates event-triggered offer emails in real time.

Quiq is a cloud-based solution that helps small and large organizations automate their customer communication processes on websites using artificial intelligence (AI). It provides a live chat module, which allows IT professionals to engage and resolve site visitors’ questions by routing requests to their respective team member

Sometimes you want to install a messaging app so that you can just chat about last night’s game with someone in the next office. HipChat will do that for you. Sometimes you want a chat program that will let you send the entire contents of the Pentagon to Wikileaks without anyone else knowing.

ServiceNow Customer Service Management (CSM) is a cloud-based product that provides organizations with a powerful and comprehensive toolset to manage customer interactions and streamline customer service operations, all while reducing service costs. The platform architecture is designed to provide seamless integration with the existing IT infrastructure, ensuring minimal disruption to existing workflows.

Signal is an instant messaging application that allows you to send messages, make calls and video calls in a simple and above all free way. Founded in 2013 by the will of a group of privacy activists, it is funded by Brian Acton, the founder of one of the most famous and used messaging apps, WhatsApp, and supported by the Signal Foundation, a non-profit organization that deals with to protect freedom of expression.

Smartsupp helps businesses deliver a personalized online shopping experience that boosts sales by combining live chat, chatbots and video recordings, allowing you to truly connect with your customers and better identify their needs.

Smith.ai offers 24/7 AI supported live chat services and a free chatbot. The software was designed to help businesses acquire leads and help customers online. Reps acquire critical contact information from new potential customers. It works on all websites and is free to use for unlimited chats.

Telegram is an online messaging app that works just like WhatsApp and Messenger. This means you can use it to send messages to your friends or family as long as you have an active internet connection. The program is cloud-based and its goal is to prioritize security and speed, making it a good alternative to other popular messaging apps.

Whenever a new software product enters a crowded market, its maker tends to pitch it as a revolutionary step forward. It’s not just faster and prettier. It’s also packed with amazing new features that you never thought you needed. Tox doesn’t do that.

Trengo is a collaboration and messaging platform that provides companies with a shared mailbox to manage team communication and interact with customers via WhatsApp, email, chat, social media platforms and voice calls. It allows teams to track customer messages, tag colleagues in internal emails, assign conversations, post notes or comments, and receive push notifications on customer interactions via mobile applications.

TrueDialog is a cloud-based SMS text messaging platform for businesses of all sizes. It assists users in sending both individual and mass messages to customers. The software provides special administrative controls for educational institutions. With these controls, they can monitor and manage multiple conversations, enroll new students, raise awareness for volunteer activities, facilitate student elections and manage their own database.

Truepush is a multi-channel push notification platform for desktop browsers and mobile devices designed to increase engagement through targeted, segmented campaigns. Users can monitor real-time metrics with the dashboard to gain insights, increase conversions and optimize campaign success.

Twilio Flex provides a flexible and scalable omnichannel contact center platform that allows companies to control customer interactions. The software gives companies the power to customize every aspect of the customer experience while meeting the specific needs of each company.

UJET is a cloud-based call center chat application that integrates with customer relationship management (CRM) solutions. It offers both voice and chat channels to allow customers to reach their support agents through the application, online or over the phone via interactive voice response (IVR).

Unbabel is a language operations platform that supports companies in delivering a multilingual customer experience. The solution translates between any language combination, detects and corrects style and consistency errors, resolves translation discrepancies, localizes content, and delivers websites and applications in multiple languages.

Userlike is advanced live chat software for website and mobile device support. Your customers could be anywhere, which is why the solution is compatible with any device. The app guarantees an optimal messaging experience for users on desktops, tablets and smartphones.

Wappblaster is a mass mailing program. It allows users to send personalized messages to their potential customers in real time without being blocked or marked as spam. Users can also enrich their messages by attaching photos and videos to them.

WhatsApp is a voice and text messaging app launched in 2009. It has since become incredibly popular, largely due to its features and flexibility. As a free service, the solution allows texting and calling on both desktop and mobile devices. There are many different uses but it ultimately works well as an instant messaging app.

Whistle is a cloud-based guest messaging software for communicating with clients, managing tasks, automating workflows and more on a unified platform. Administrators can send documents to customers and collect electronic signatures, translate messages into multiple languages using Google Translate, and initiate video calls with guests as needed.

Writer’s (formerly Qordoba) artificial intelligence helps everyone in the company to write with the same style, vocabulary and brand voice. With the solution’s dynamic content guidelines, organizations can achieve consistency and clarity in all types of content, including communications and marketing, technical documentation, products, customer knowledge bases, legal and HR policies, and more.

Zendesk Chat is a cloud-based live chat solution that helps small and large organizations with customer management, chat volume measurement, and conversion tracking. Its main features include troubleshooting, multiple chat sessions, skill-based routing, and analytics.