AlphaChat Review

AlphaChat is a conversational artificial intelligence (AI) software designed to help businesses route support requests to agents and streamline communication between customers and CS teams. Administrators can gain detailed insights into chatbot accuracy and resolution rates, average response times, received messages, and other metrics through pie charts within a unified platform.

AlphaChat‘s artificial intelligence suggests real-time responses to customer inquiries for agents and automatically trains itself by observing executive responses. Companies can create virtual agents, set context-specific responses, and add quick replies, buttons, images, conditions, and URLs to their responses. Supervisors can also configure role-based access permissions for team members, archive summaries and search data, and add or remove agents based on requirements.

ALPHACHAT – TUTORIAL

ALPHACHAT – FEATURES

  • Deleting bot topics in Floweditor.
  • Link topics. Create nested workflows.
  • Copy/paste and delete topics. JSON import/export.
  • Write text that the chatbot will respond to.
  • Easy-to-use WYSIWYG text editor.
  • Add URL links or links within bot topics, images, carousels, videos.
  • Let the AI generate sentences for you.
  • Enable/disable topics for seasonality.
  • Easily view phrases directly from the topic editor.
  • See sentences linked to each topic.
  • AI predicts topics for each customer message.
  • Color coding indicates the focus of AI prediction.
  • Overview of validated/unvalidated sentences.
  • Use the API to connect to your backend.
  • Make custom queries on your database.
  • Provide custom responses to authenticated users.
  • Send data to your servers.
  • View current and suggested topics for sentences.
  • Validate with one click.
  • Colors to indicate algorithm decision making.
  • Ignore irrelevant suggestions with one click.
  • Seamless transition to integrated live chat.
  • Receive notification of incoming agent chat.
  • Agent assistance mode for suggested responses.
  • Reassign chats to other agents. Quick replies.
  • Change colors in widget header.
  • Customize widget startup text.
  • Add your company logo/icon.
  • Customer feedback by chatbot topics (likes/dislikes).
  • Customer ratings on chatbots.

Conclusion

Using AlphaChat, messaging software, customers can rate CS managers, provide feedback, and send or receive responses via chat. Managers can also prioritize the transfer of requests from chatbots to agents based on URLs, skills, and topics.

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ACCU-RATE:
Usability: 9 /10 Speed: 9 /10 Features: 6 /10 Support: 8 /10 Pricing: 6 /10

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