Gorgias Review

Gorgias is an all-in-one customer service, customer support, and helpdesk via live chat for Shopify, Magento, or BigCommerce stores, offering tools including email integration, autoresponders, ticket management, customer history tracking, request assignment, and more. This cloud-based helpdesk solution helps customer service teams resolve issues by connecting with third-party eCommerce platforms, including Shopify, and extracting data on orders, payments, refunds and more.
It also integrates with several support platforms including Facebook, Twitter, Outlook, Live Chat and others, so that customer inquiries from multiple channels can be both aggregated and handled in one place. Users can set up autoresponders to improve ticket resolution speed, and tickets are automatically sorted by pre-defined attributes and topics. Customer timelines provide support staff with detailed customer history information, including previous and pending orders, email and phone call history, tracking numbers, and more.

GORGIAS – TUTORIAL

GORGIAS – FEATURES

• Put ticket management on
 AI autopilot: leverage AI to prioritize, assign, and tag every single ticket the moment it hits your inbox. Become a well-oiled support machine without wasting hours each week sorting tickets by hand.
• Offer instant resolutions, not just instant answers: automatically process returns, send tracking info, generate discount codes, update subscriptions, and whatever else you need to fully resolve issues.
• Become an omni-available brand without spiking costs: provide responsive service on every channel, at every hour, for every question. No need to hire extra agents — you’ve got automation on your team.
• Harness customer insights for more personalized service: understand each customer’s order history, loyalty status, subscriptions, reviews, and more in convenient customer profiles. Everything your team needs to give a helpful, personalized answer on the first reply.
• Get up and running within one week: asily set up automations, connect your store and channels in 1 click, and reach inbox zero within 7 days.
• One inbox for all your 
support conversations: manage customer support requests across all your channels, with robust reporting and AI to streamline your work.
• Smart AI and automation 
for instant resolutions: let automation handle basic questions across channels. Instant service, satisfied customers, and stress-free agents.
• Hyper-segmented chat campaigns to boost sales: drive conversion rate by sharing hyper-targeted promotions, information, and other incentives in the flow of shopping.
• Enhance your team’s efficiency: add a human touch that can help your brand build trust and directly drive revenue by treating shoppers like VIPs.
• Mobile support: the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.