Heymarket Review

Heymarket is an enterprise messaging solution that provides shared inboxes for text and Facebook messages with customers, contractors or partners. The system can be used by sales, support, marketing, and operations teams to manage staff updates, customer appointment confirmations, dispatch, support requests, and more.
Different teams can each have their own shared inbox, and chats can be assigned to individual team members, with indicators to show which team members are viewing or responding to a conversation. Contacts can be segmented into lists for targeted collective messaging, and messages can be scheduled to be sent at a predetermined date and time. Internal notes can be recorded and archived for sharing information with team members, and users can set reminders for messages or contacts that require follow-up.

HEYMARKET – TUTORIAL

HEYMARKET – FEATURES

• Enable SMS for Landline Numbers: Enable texting to existing landline or VoIP numbers so that customers can easily choose to call you or send you messages.
• Click-to-Text: Initiate an SMS conversation with a single click when using Google Chrome.
• Call Forwarding: Redirect incoming calls to your number and forward them to any national phone number with call forwarding functionality.
• Webchat plus SMS: Combine the advantages of SMS and webchat with a customizable web widget. Send messages to visitors on your website and continue the conversation via SMS.
• Automated Text Messages: Use triggers such as keywords or time of day to send automated text messages or automate actions like adding a customer to a campaign.
• Productivity Reporting: Track commonly used patterns, conversation time, and team members in need of additional training.
• Surveys with Detailed Reporting: Send SMS surveys to customers or employees within your existing SMS thread and view results in intelligent and actionable reports.
• Administrative Controls: Enterprise-level administration for user roles and custom permissions, custom fields, and billing. Control access to conversations, messages, and sensitive customer data.
• Export Chats: Save all your chats in a file. Keep clear records for verification.
• Compliance: Ensure enterprise-level security with Single Sign-On (SAML SSO) based on SAML and two-factor authentication (2FA) on the platform compliant with SOC 2 Type 2, HIPAA, and TCPA by Heymarket.
• Block and Delete: Reduce spam by blocking or deleting contacts and chats.
• Opt-In Management: Advanced options for activation and deactivation management through your messaging platform. Administer activation through keywords, contact records, forms, integrations, and APIs to build trust and compliance.