Increso Review

Increso‘s Inxide is a cloud-based communication platform that helps contact centers customize interactions through various technologies such as biometric recognition, natural language processing (NLP), intelligent speaker and deep learning.
The Visual IVR module automatically analyzes the content provided by the customer and identifies and evaluates the customer’s feelings or intentions. It provides engaging services such as digital payments, OTP generation, electronic signature, and video streaming along with full smartphone capabilities.
The platform allows users to create customer journeys and workflows using ad hoc metrics offered through a real-time dashboard. It offers other features such as configurable IVR trees, automated delivery of personalized content, social and video communication, and call recording and monitoring.

INCRESO – FEATURES

• Smart Automation: with the solution you will be able to enhance the ability of end customers to manage their needs themselves with the support of AI-powered virtual assistants, reducing pressure on service facilities.
• Virtual assistants: virtual assistants understand customers’ requests, provide the answers they need on their favorite channel (phone, WhatsApp, email, and chat), and drive them to the resolution of their needs by performing operational tasks automatically. When they deem Human support is needed to handle specific operations, they always engage Customer Specialists, industry professionals with deep experience in customer service.
• Customized content: the end customer, using their smartphone and without resorting to apps or institutional sites, accesses customized web content, characterized by interactive and dynamic features that allow them to transform and improve the management of all their needs.
• Scalability and security: the Smart Automation solution is modular and has several advanced features such as: videostreaming, digital signature and payment channel. It is fully customizable and meets the most rigorous requirements in terms of IT security and privacy.
• Omnichannel Customer Care: help companies optimize processes and Customer Journeys of end customers across all available touchpoints, thanks to the Customer Experience design and Journey Mapping skills of Customer Success Managers.
• Technology: the technology on which all Customer Specialists operate is among the most advanced on the market. It is easily configured and integrated into the company’s IT architecture and can manage all channels in a single environment: IVR, voice, chat, bot, video, social media, WhatsApp, sms and email.
• Operational Excellence: delivers multilingual services on all Customer Care processes – lead generation, appointment making, onboarding, sales and technical assistance, retention and credit management – thanks to the professionalism and continuous training of the Customer Specialists. It performs real time monitoring of services, ensuring progressive improvement in performance and the achievement of business objectives on time.
• Business App: Apps make it possible to transform and digitize Customer Care processes, without involving laborious customization of business systems. In addition, they make it possible to react promptly on the changing needs of companies, reducing pressures on service structures and improving the Customer Experience.
• Integrated and customizable: built in the cloud and easily integrated with enterprise systems, Apps are fully customizable, thanks to the careful set-up phase of Customer Success Managers.
• Better performance: the Apps allow you to improve the effectiveness and efficiency of processes, as well as the quality and timing of response to customers, reduce operating costs, and within a few months of adoption, you fully return on your investment.