Infobip Review

Infobip is a multichannel communication platform for customer support and engagement using text messaging, voice messaging, email, and mobile app messaging. Platform features include customer profiling, personalized payload tools, geolocation, chatbots, artificial intelligence, event-triggered actions, and more.
With the program, sms messages can be displayed on any device by automatically setting the necessary encoding to ensure compatibility and readability on any device, regardless of message length. Using intelligent routing, Infobip explores multiple route parameters in real time to find the shortest path for each sms. The global compliance engine allows users to send messages to customers in any country, ensuring compliance with all national regulations. The text-to-speech feature allows users to convert text to phone calls, while prerecorded voice files allow voice messages to be sent with different accents, giving customers a more personalized experience. Infolib provides a number masking option to ensure the privacy and security of customers’ phone numbers.

INFOBIP – TUTORIAL

INFOBIP – FEATURES

• Personalize SMS messages: add value to your messages with personalization capabilities paired with our customer data platform People.
• Automate SMS messages: with easy-to-use workflows you can automate messages and improve customer support.
• Target the right customers: segment and target customers based on patterns and past behaviors to boost engagement.
• Two-way communication: open two-way communication with customers in more countries than any other provider.
• Long form messages: send SMS messages longer than 160 characters in any country and any language.
• Secure delivery: ensure your messages are delivered safely and successfully with our reliable SMS service.
• Fraud protection: make authentication simple with OTPs, 2FA and registered send IDs over SMS.
• Verified messages: avoid phishing attacks by sending verified SMS messages your customers can trust.
• Intelligent routing: with more worldwide connections than any other provider, we find the shortest route for every message.
• Make it personal: resolve urgent issues over Voice. A human-to-human connection helps customers feel that their queries are being dealt with immediately and gives customers a personalized experience with agents.
• Worldwide Voice connections: with 800+ direct operator connections we can connect you with customers over Voice anywhere and ensure you always provide high quality and locally compliant Voice calls.
• Instant messaging: introduce Live Chat for customer service into your communication strategy to engage, convert and retain more customers.
• Integration made simple: easily integrate our Voice API to your communication stack with no friction. You can reduce expenses and ensure that your Voice solutions are up and running in no time.