LiveAgent is an online live chat platform for small to medium sized ecommerce businesses. The platform offers live chat applications, ticket management, online self-service portals, and change and license management, all as suite or standalone applications. LiveAgent offers a selection of broader Customer Relationship Management (CRM) applications, such as marketing and sales force automation in collaboration with a variety of third-party software companies. It’s a customizable solution that can scale as small businesses grow their customer base and online services. The software provides a ticket management system in which it contains the complete flow of chat messages, emails, phone calls or messages from other communication channels between the customer and the company’s support staff.
LIVEAGENT – TUTORIAL
Here is a tutorial showing how to make the most of the tools of this messaging software:
LIVEAGENT – FEATURES
- Simple and economical way of communication
- Real-time convenience for visitors
- Increase customer satisfaction
- Competitive advantage
- Increase leads and sales by adding a live chat button on your website
- Provide customers with immediate access to assistance
- Live chat increases conversions on average by 23%
- Most customers are more likely to return to a website that provides live chat
- The solution saves phone support expenses and allows you to chat with multiple customers at the same time.
Conclusion
LiveAgent is an award-winning live chat and helpdesk platform that combines multiple channels into one compact package. Packed with essential features like POP3 accounts, statuses, gamification, contact forms, and file sharing. Leave your opinion on this program with a review.
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| Usability: 9.5 /10 | Speed: 9 /10 | Features: 9 /10 | Support: 9 /10 | Pricing: 9 /10 |
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