LiveVox Review

LiveVox is a leading provider of enterprise cloud contact center solutions, handling over 12 billion interactions per year in a multi-channel environment. Help customers adapt quickly to a changing business environment. With new features released quarterly, LiveVox remains at the forefront of industry innovation. Suitable for companies of any size, small, medium and large companies. With this, users can manage their agents from anywhere and provide real-time communications with their customers. It has several features such as call recording, mixed call centers, progressive dialing and call scripting.

LIVEVOX – TUTORIAL

Let’s watch this video in which it illustrates the main functions of this messaging software:

LIVEVOX – FEATURES

• A unified platform: access all the features of the solution through a single secure cloud-based platform, which allows a seamless experience for agents, supervisors and decision makers
  Easy integration – instead of replacing your existing CRM and registration systems via their open APIs so agents get up and running quickly
  Lower Total Cost of Ownership – Improve performance and stay on top of safety requirements while reducing capital and operational expenses
  Mitigate Risk: Comprehensive compliance checks including consent and revocation management, as well as CTIA, TCPA and CAN-SPAM regulations
  Customer Choice Channels: Interact with customers in places where they want voice, email, SMS and web chat included and merge all conversations