Messenger Communication Review

Messenger Communication, developed by MessengerPeople, is a web-based customer communication solution for businesses of all sizes that allows customer service teams to interact with people through a live chat ticketing system. The software integrates with Facebook Messenger, WhatsApp, Apple Business Chat, Viber and Telegram to offer individual troubleshooting and a general query database. In addition, the system comes with customer profiles, which saves and stores information such as personal contact details, chat history, and common requests to provide employees with relevant information when they attend a customer. The Messenger Communication platform is equipped with an alert and notification system capable of informing users, via their mobile device or email, of general reminders such as meetings, appointments, receipt of invoices, etc. etc.

MASSENGER COMMUNICATION – TUTORIAL

Let’s look at this short tutorial which illustrates the main functions of this chat software:

MASSENGER COMMUICATION – FEATURES

• Preferred channel: reach your customers via their preferred communication channel
• No waiting time: communicate with your customers synchronously or asynchronously
• Automation: increase the quality and efficiency of your customer service with simple automation processes
• Multimedia: solve customer requests quickly and interactively with images, videos, audio messages or documents
• Chat 1: 1: intuitive platform for all messaging apps (WhatsApp, Apple Business Chat, Facebook Messenger, Telegram)
• User characteristics: know your users and save relevant information to be available during the entire chat
• Chatblock: improve your efficiency with preset responses
• Chatbot builder: build chatbots to support your customer service, without any basic programming knowledge
• Ticket assignment: coordinate customer requests within your company and assign tickets to the right agents using Drag & Drop or the Autorouting function
• Multi-Agent: your employees work in defined roles as well as efficiently together in a team.