UJET Review

UJET is a cloud-based call center chat application that integrates with customer relationship management (CRM) solutions. It offers both voice and chat channels to allow customers to reach their support agents through the application, online or over the phone via interactive voice response (IVR). In-app communication with customers provides customer account details to users before they answer calls. The online channel allows you to conduct live chat on demand with customer service agents. The IVR function provides qualified users with an interactive dashboard. UJET also allows users and customers to share photos, videos and screenshots in real time. Create custom support channels with data intelligence, highly engaged and efficient agent interactions, and continuously optimize popular support channels for all types of customers.

UJET – TUTORIAL

Let’s look at this tutorial together to see how this messaging software works:

UJET – FEATURES

• Support for multiple languages ​​and local settings: set up support locations around the world and provide localized platform instances and local phone numbers. Offer customers menus in more than 15 languages
• Advanced call handling: muting, forwarding, escalation options, and calling local phone numbers are available so agents can troubleshoot efficiently. Monitor network quality and utilize overcapacity reduction, inbound call segmentation and automatic redirects and ensure customers are not waiting for long periods of time
• CRM and WFM/QM integrations: integrate CRM and WFM platforms to import customer data, collect agent statistics, and more. View customer satisfaction ratings, review customer calls, activity reports and performance reports, all within the platform
• Custom setup: adapt and change in real time to deal with sudden media changes. Create templates for every situation
• Intelligent call routing: create and customize rules to route incoming requests. Add specific or temporary rules to handle priority calls or diversions
• Message shortcuts: allow agents to support multiple customers at the same time with pre-set messages. Add or customize messages and use shortcuts to quickly select and message customers.