Userlike Review

Userlike is advanced live chat software for website and mobile device support. Your customers could be anywhere, which is why the solution is compatible with any device. The app guarantees an optimal messaging experience for users on desktops, tablets and smartphones. Userlike‘s intuitive and simple design allows you to use it easily for both agents and customers. The software offers customers a mobile optimized chat window and WhatsApp Connect. Customer Service offers quick and reliable support to resolve any issues. Data security is ensured as the servers are hosted in Europe with features that ensure compliance with data regulations and the privacy of web visitors.

USERLIKE –  TUTORIAL

Let’s take a look at how to set up this live chat software:

USERLIKE – FEATURES

• All-inclusive button integration: offer support throughout the customer journey. It is no longer necessary to switch from one website to another, it is no longer necessary to search for contact options.
• Contextual forwarding: no matter how smart your customers’ routing is, sometimes a chat needs to be forwarded to a colleague
• Custom design: give your customers a great brand experience with a chat window that fits your web design
• Operator skills: customers are more satisfied when they are immediately connected to the most qualified service representative to answer their questions
• Sticky chat: the solution’s internal chat logic helps build relationships between customers and employees
• Smart customer profiles: anonymous web visitors turn into real people. When a customer provides their email address, the software automatically builds a customer profile based on their public information
• CRM integration: follow the evolution of your chat, forwarding the chat transcript to your CRM system of your choice
• Chat rating and feedback: chat rating is simple for the customer and offers instant feedback to the operator
• Before and after chat survey: get information from your customers by asking them a simple question right before or after the chat
• Widget router: set up intelligent chat behavior based on the information we have about your web visitors. This includes the section of the website where they are located, their country of origin, browser language preference and more
• Registration form: create a form that web visitors must fill out before starting a chat. This way you’ll already have all the important information you need in case it’s a valuable lead
• Chat slot: chat with multiple customers at the same time. Set your chat slot number to a comfortable level and adjust them accordingly
• Chat macros: set up pre-set messages for common questions and situations, which you can use as a template or send directly. Use shortcuts to send chat macros at lightning speed
• Chat analytics: built-in analytics shows when you are below or above support capacity, quality improvements and more. Start a path of continuous improvement.