Whistle Messaging Review

Whistle is a cloud-based guest messaging software for communicating with clients, managing tasks, automating workflows and more on a unified platform. Administrators can send documents to customers and collect electronic signatures, translate messages into multiple languages using Google Translate, and initiate video calls with guests as needed.
It leverages artificial intelligence (AI) and machine learning (ML) technologies to respond to customer questions and requests. Supervisors can set goals, monitor performance based on response times, and get detailed information on task completion rates, upsells, guest ratings, and direct bookings on a centralized dashboard. Administrators can also share analytics, acknowledge team members’ performance, and connect with guests via various messaging channels. Managers can configure chatbot responses according to hotel requirements and communicate with staff members within groups or teams. Other features include live chat, automated messaging, call forwarding and digital log sheets.

WHISTEL MESSAGING – TUTORIAL

WHISTEL MESSAGING – FEATURES

• Engage guests with live chat and an artificial intelligence-based chatbot
• Boost upsells with automated messaging and offers
• Streamline operations with digital registration, marketplace and guest book
• Communicate via unified inbox, multichannel and group messaging
• Easily organize tickets, tasks, inspections and workflows
• Carry out surveys during the stay and receive alerts of negative feedback
• Get feedback via automated messages
• Improve your review scores by connecting to TripAdvisor
• Guests can send you a message when they want to book an additional service or make a request.
• Start conversations with guests from the time of booking until departure, letting them know they can message you at any time.
• Promote room upgrades, services, activities, excursions and more with an automated message.
• When a request is made, easily dispatch your team, monitor the ticket and automatically update guests.
• Send guest surveys and request reviews at the flip of a switch.
• Instantly and intelligently confirm reservations and offer your guests room upgrades, early check-ins and more.
• Pre-register your guests by sending a text message to your hotel’s digital registration cards.
• Solve any problems and ask guests to rate their stay and establish a workflow based on their rating.
• Stay in touch with guests to always provide better service and handle guest problems before their departure and have the opportunity to make positive posts online.