Survicate Review

Survicate is a cloud-based customer relationship management (CRM) solution for small and medium-sized businesses operating in a variety of industries. It offers many ways to collect customer feedback. These can be prompted by a variety of triggers including exit intent, page scrolling, and custom events. Website widgets on the page can be implemented to capture detailed information about the moment from current and potential customers.
Survicate can also ask follow-up questions or send calls to action based on previously given responses. Surveys can be sent to targeted groups based on customer metrics.

SURVICATE – TUTORIAL

SURVICATE – FEATURES

• Connect multiple feedback sources like Intercom, Slack, Survicate, and more
• Easily save any piece of feedback you encounter with a slick Chrome Extension
• Transcribe audio feedback and convert it into text files
• Use tags, keywords, automation rules and highlights to prioritize feedback
• Close the feedback loop and follow up with users when you release a feature
• Spot patterns and uncover the most pressing issues your customers report across channels
• Act on user feedback and deploy fixes to provide an unbeatable customer experience
• Gather, aggregate and analyze feedback with tags and automation rules
• Filter by source, tags, keywords, author & more to find the relevant feedback in seconds
• Improve your product and website based on user feedback and archive threads already dealt with
• Send survey responses to Feedback Hub to better analyze them
• Quick and easy installation: set it up once, collect information forever
• Add your logo and customize colors so the Feedback button is part of your website
• Keep negative feedback away from social media
• Analyze customer sentiments over time and identify trends
• Follow up with customers so they feel their feedback is valued and heard