BeyondTrust Remote Support Review

BeyondTrust Remote Support (previously Bomgar Remote Support) is a remote access software that allows secure and instant remote support to customers using Windows, Mac, Linux, Android, iOS regardless of whether they are on the corporate network or not. Through screen sharing, remote control, remote access, file sharing, annotation and sharing of mobile devices, troubleshooting and providing support becomes easy. Real-time chat, pre-written scripts, collaboration and escalation tools improve the efficiency of the technicians. All passwords are stored in a vault with multi-level security; this ensures that only the owner and those with permissions are able to view sensitive information.

BEYONDTRUST REMOTE SUPPORT – TUTORIAL

The tutorial shown below will teach us how to use this remote access software:

BEYONDTRUST  REMOTE SUPPORT – FEATURES

• Supports multiple devices, platforms, people, locations: immediate and reliable remote support for end-users and customers within or outside the network. Get more because you’re focused on solving problems
• Provide superior service: improve service levels and customer satisfaction with continuous, high-quality remote support for each user
• Protect your business: support teams need administrative access to critical desktops and systems to do their jobs. The security of their remote access tools is essential to protect the network from threats and observe the compliance regulations
• Integrations: your remote support software should adapt perfectly to your work environment and increase your return on investment. Synchronize with your Active Directory, your ITSM tools, third-party authentication solutions, SIEM tools or password managers to use features that will help you get the most out of your IT software. The open API makes any custom integration possible
• Compliance: respects compliance regulations with confidence. It automatically records all session activities, monitors activity in real time and generates a detailed audit log for your next audit without hindering service desk processes. Also, take advantage of recordings for training and presentations.