HelpWire is a remote support and maintenance software developed by Eltime for IT specialists or technical support agents to remotely connect to a device owned by their customers and perform remote diagnostics. Once the issue is identified, the agent can work on solving it and restore the device to its working conditions. The software is intuitive and is compatible with the main operating systems Windows, Mac, Linux and Android.
HELPWIRE – TUTORIAL
The following video tutorial will show us how to connect to another computer with this powerful software:
HELPWIRE – FEATURES
- Fully customized solution: the software is offered with a customized GUI and a series of advanced features designed solely to meet customer needs. Any specific feature can be added to the solution on request
- Instant interaction via live chat: provide your customers with immediate attention and quick answers through an efficient communication channel HelpWire Chat
- Cross-platform compatibility: supports multiple operating systems, including Windows, Mac, Linux and Android. Thanks to this cross-platform connectivity, users can create client / server connections in different combinations
- Quick Response: The remote assistance solution eliminates the need for onsite services that allow experts to significantly increase the speed of response to customer needs. Problems can be solved more quickly as a specialist is able to deal with the situation immediately
Conclusion
HelpWire is a remote support software that enables companies to save time and money, improve productivity of support teams and meet customer needs, thanks to interesting features such as live chat, whiteboard and an intuitive interface.
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| Usabilità: 9 /10 | Velocità: 9 /10 | Funzioni: 7.5 /10 | Supporto: 8 /10 | Prezzo: 7 /10 |
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