ngSurvey Review

ngSurvey is a software that allows you to create flexible forms to collect data in the cloud or onsite and surveys to share on all social channels, reachable by your customers. It offers integrated reports that help you measure your customers’ satisfaction by collecting all their reviews in one place.
All ngSurvey forms can be built using a wide range of responsive widgets such as fields, selections, file uploads, calendars that can be extended very easily using HTML.

NGSURVERY – FEATURES

• 30 question types: from radio button based questions to matrix based questions ngSurvey has all the questions you need to create your survey as well as NPS, CSAT and CES question to mesure your customers satisfaction.
• Extensible widgets: ngSurvey comes out of the box with pre-built widgets like calendars, file uploads, fields, captchas that you can use anywhere in your forms. If any is missing create new one using any existing Javascript/HTML based code.
• Conditional logic rules: show or hide dynamically questions, pages or thank you messages based on your customer’s answer. Using the rules builder you will be able to set up skip logic and branching conditions within your surveys in just a few minutes.
• Save & resume: configure your surveys to let your respondent save their answers and resume their progress anytime using custom login credentials, user defined tokens or randomly generated values. No answers will be ever lost again.
• Multi security levels: protect your surveys access using multiple layers of protection like passwords, captcha, logins or your own remote http functions to prevent unauthorized access to your forms. Encrypt your PII data using PGP keys.
• Email campaigns: create email invitations using embed questions and distribute your surveys to your contacts using email campaigns and track individual answers using a unique code and setup reminders to make sure that every contact answers your surveys.
• Tasks: react quickly to respondent answers and get real time notification of respondent’s activity using email alerts that will send you an email on each submission or webhooks that will call you favorite API on each new record.
• Multilanguage: not everyone speaks english, thats why ngSurvey supports all common languages and let you translate your surveys and forms labels using the auto translate features or to export them in JSON to send them to yourtranslators.
• Theme library: match your corporate style using your own images and the real-time editor to create custom themes that can be customized manually using CSS for those who need a fine-grained control over the design.
• Satisfaction toolbox: it comes with all the tools needs to measure customer satisfaction either using questions like NPS, CSAT or CES or through sentiment scores computation based on respondent’s free text based answers.
• Customer panels: create customers panels structures that you can fill with new data that you can reuse in your campaigns, forms or re-use existing data from your favorite Microsoft SQL Server tables, CRM’s or Excel CSV files.
• Third party integration: beside having its source code available ngSurvey integrates easily with third party services like Zapier to get the most out of your survey and forms.