Nicereply Review

Nicereply is a review management solution that helps companies solve various problems such as less customer feedback, declining customer numbers, and the need to improve the quality of the support department. The software allows organizations to ask customers for feedback at the bottom of each email and act quickly to shorten a conversation when it starts to get long. It also allows administrators to automatically poll customers after a ticket, chat, deal or conversation is closed or after customers have finished a purchase. Users can choose how long to wait for post-resolution/post-purchase before sending a survey.

NICEREPLY – TUTORIAL

This tutorial shows how to integrate this review management software with Zendesk:

NICEREPLY – FEATURES

• Customer Satisfaction Surveys: get a better idea of what works to keep your customers satisfied
• Optimized for deliverability: clean code, small assets and responsive design ensure deliverability, fast-loading and high response rates
• Customer Effort Score surveys: measure the effort your customers have to exert when dealing with you. Use CES to find and remove friction points
• Post-resolution surveys: survey your customers automatically after you close a ticket, conversation or a deal. Set the delay when triggering surveys
• Mobile-ready surveys: it doesn’t matter what device your customers use. The responsive surveys are designed to look great on any device
• Color themes: make your survey match your brand. Create a color theme that goes with your brand, or choose from predefined themes
• Extra questions: learn more from your customers, by asking them an extra question. An additional question can have the same scale as the main one, as well as a completely different one
• Language: translate all the surveys into any language of your choosing
• Branding: make your surveys more trustworthy, by being more recognizable. Include your logo at the top of your surveys
• Code-free customization: design beautiful surveys without any coding knowledge required. All the customization can be done easily within the Nicereply app
• Question wording: improve your response rates by asking the right question. Change the wording of your survey question to fit your customers.