Okendo Review

Okendo is a program that offers a suite of integrated solutions to businesses and ecommerce platform owners who need to improve the management of customer reviews. In fact, Okendo strives to maximize response rates, collect visual UGC, help and provide shoppers with a unique and secure shopping experience, and automate review requests across all channels, using hyper-personalized submission triggers and messaging.
It is a review management software, through which, we are able to capture a lot of useful information to understand customer preferences, behaviors, and experiences.

OKENDO – TUTORIAL

OKENDO – FEATURES

• Intelligent review collection: accelerate review collection with smart review capture form that streamlines the review submission process, minimizes friction and prompts for target content.
• Social proof: showcase high-impact reviews & visual UGC at key moments throughout the buying journey.
• Content collection: generate high-impact customer content using advanced automations, personalized rewards and delightful submission experiences.
• Shoppers acquire: leverage official partnerships with Google, Meta, Walmart and more to extend the reach of reviews, boost brand discovery and drive more qualified shopper traffic.
• Feedback management: manage, measure and analyze customer-generated content with a powerful range of tools, controls and performance analytics.
• Continuous customer insights: automatically engage customers across channels with contextually relevant micro-surveys that maximize response rates and deliver continual streams of insights.
• Precise audience targeting: build data-rich customer profiles and collect hyper-relevant insights by precisely targeting specific audiences with specific questions.
• Automated analysis: spend less time trawling through data and more time actioning insights with pre-built reports, sentiment analysis and advanced data filtering.
• Connectivity everywhere: make customer data available across the technology stack when and where it’s needed to deliver more personalized, frictionless customer experiences.