Reputation Studio Review

Reputation Studio is a review management platform designed to help companies generate, respond to, monitor and analyze customer reviews across multiple channels such as marketplaces, websites, social media and more. Agents can create categories that include tags and keywords to trigger urgency and use customizable templates to answer customer questions. The software allows administrators to assign roles, configure access permissions for staff members and track key performance indicators (KPIs), response times and customer engagement metrics on a unified platform. Supervisors can create custom alerts to notify agents of posted reviews and set up an approval process for managers to ensure the accuracy of responses. Other features include report creation, data visualization, keyword coding and surveys.

REPUTATION STUDIO – TUTORIAL

This review management software allows you to respond to and analyze customer feedback from Facebook, Amazon, Walmart, Target, Google My Business, Bazaarvoice, Yotpo, Trustpilot, App Store, Google Business Posts, FB/Instagram Paid Ad Comments and more!

REPUTATION STUDIO – FEATURES

• Reply to customers on any platform from a single workspace, with responses posted in near real-time.
• Create custom alerts that allow agents to be notified as soon as a new review is posted that meets filter criteria.
• Customize your workspace to display aggregated reviews and questions and answers in a way that supports your workflow.
• Create cases in Salesforce Service Cloud for negative reviews, questions, and tagged keywords. Easily set up approval processes, prioritize actions, and route reviews to teams.
• Make response quick and consistent by starting with templates and customizing them to each unique review or question.
• Create keyword categories and tags to trigger urgency on the most important issues and prioritize responses.
• Make sure responses are brand-aligned and accurate by setting up an approval process for managers.
• Assign roles and grant user permissions such as disabling the ability to edit or not allowing users to work on the same dataset.
• Easily track customer engagement metrics and key performance indicator (KPI) response times to ensure your brand is achieving Service Level Agreements (SLAs).
• Leverage product IDs to map customer content across all channels.