Rocket Referrals Review

Rocket Referrals is a reputation management software designed to help companies collect feedback to gauge customer sentiments, automate customer communications, and manage online reputation. Administrators can share Net Promoter Score (NPS) surveys with customers and receive notifications about dissatisfied customers. The platform allows managers to automatically approve and send greetings, thank-you and welcome messages, as well as important updates. The software allows teams to connect with website visitors via real-time chat via mobile applications on Android and iOS devices. Supervisors can also use built-in templates to create customized communication messages and set up cross-selling campaigns. Operators can also get detailed information on customer engagement information, communications, local search rankings, recommendations and other actionable data on a centralized dashboard.

ROCKET REFERRALS – TUTORIAL

ROCKET REFERRALS – FEATURES

• The software will alert you when it finds customers who are likely to leave. You can double your chances of keeping them over the next year by simply giving them a call
• Collect feedback regularly to measure client sentiment overtime
• Find the most common topics your clients mention in their feedback so you can view trends by agents, employees, products and more
• You can approve automated messages before they are sent and even delegate review to multiple people on your team
• Quickly create customized communications and email campaigns
• Integrates with almost any agency management system, no technical expertise required for integration
• Use Zapier or our API to create your own custom integrations
• Easily upload your client data, set up workflows, or send important information to your favorite tools
• Discover data issues before they become problems
• Use the import process to add custom data, run your campaigns, or add information from a system that does not allow API access.