SOCi Review

SOCi is a cloud-based marketing solution that enables companies to streamline processes related to campaign advertising, online reputation, content management, customer engagement and more. Professionals can use the platform to store social media content including videos, images or posts in a centralized repository, create posts and configure workflows to improve team collaboration. The software allows organizations to keep brand lists, create a single source of truth (SSOT) through various API (Application Programming Interface) integrations, and manage advertising campaigns located in multiple locations. Marketers can use the machine learning and natural language processing (NLP)-enabled chatbot to interact with website visitors. It also enables administrators to gain visibility into performance metrics through analytical reports.

SOCI – FEATURES

• Social: enable corporate and local teams to provide on-brand responses to social engagements and publish best-performing social content with streamlined workflows across multiple locations
• Directories: take your local search visibility to new levels by ensuring accurate and consistent information across hundreds or thousands of business boards
• Local Pages and Locator: offer a branded, localized consumer journey from awareness to conversion across thousands of search-optimized pages
• Reviews: coordinate brand-consistent responses to reviews, monitor review sentiment, and track competitive reputation information to transform your reputation, everywhere
• Ads: enable multi-location marketers to effectively manage localized social ad campaigns and boost posts across hundreds or thousands of locations
• Chatbots: promote 24/7 customer support and powerful lead generation by deploying localized chatbots to hundreds or thousands of local Facebook Messenger accounts and Messenger ads
• Listen: find out what people are saying about your brand and competitors and enable local engagement across all business locations with advanced listening capabilities, sentiment analysis, and user-generated content.