Swell Review

Swell is a cloud-based platform designed to help small and large businesses collect and manage customer experience feedback through promoter scores, online reviews, and user satisfaction surveys (CSATs). The unified platform comes with a one-click feedback system that allows users to generate positive reviews from customers in real time. Swell‘s key features include process automation, review management, social media metrics, playfulness, sentiment analysis, surveys, trend analysis, and multichannel feedback collection. The platform features a centralized dashboard, allowing users to manage the entire lifecycle of online reviews, from monitoring and collection to final reporting.

SWELL – TUTORIAL

SWELL –  FEATURES

• Rich Dashboards: view, organize, and understand review, survey, and messaging info across every app
• Aggregate Review Data: bring together review data from Facebook, Google, and many more, so you have one single source of truth
• Smart Filters: quickly see relevant data so you can focus on the insights that matter
• Data Visualizations: detailed graphs let you analyze review trends and track changes over time
• Automated Review Requests: create and send personalized review invites via text, and use built-in templates to make it easy
• Instant Review Response: use templates to respond to reviews inside Swell, or create and send personalized messages. You can even share reviews or assign them to people on your team
• Track Performance and Insights: monitor your review scores across the platforms you care about, so you always know how well you’re doing
• Customizable Send Rules: create rules for who gets review invites and when
• Review Tagging and Organization: filter reviews based on location, source, date, or keyword. Add custom tags to filter by location, department, or virtually anything else you’d like
• Customisable Everything: customise branding, messaging, fonts, colors, icons, and profile pics so every message is your message
• Notifications: get an alert any time you receive a WebChat, so you can reply quickly
• Group Chat: get the right people working on a problem. Group chat lets one or more team members chat with a single website visitor
• Automatic message routing: answer questions fast. Customise contact groups, so that the right messages are routed to the right person, team, or location.