Intercom is a sales, marketing and support solutions platform that acquires, engages and supports customers through its bot-based algorithm, targeted emails, push and in-app messaging and an integrated help desk. It caters to sales teams across all industries by helping them automatically send targeted messages 24/7, as well as chat with leads to eventually convert them into customers. Intercom automatically assigns leads via round robin or directly depending on location and account owner. The software also helps in organizing multi-channel conversations. The software offers a myriad of other features including group conversations, customer context maintenance, call collaborations, chat volume management, scheduling, CRM integration, routing and qualification.
INTERCOM – TUTORIAL
Let’s look together at how the mobile app of this sms marketing software:
INTERCOM – FEATURES
- Business messenger: target website visitors and automatically greet them with personalized messaging—our bots will chat, route, and schedule for you
- Management tools: customize every part of your team’s workflows, like routing conversations based on customer tier, or scheduling meetings based on account owner
- Customer data platform: segment your messages based on rich visitor data, and arm your sales team with the information they need to close more deals
- Apps & integrations: automate your sales process with apps that work right out of the box, and keep your data in sync across your entire tech stack
- Code-free customization: chatbots connect to your tech stack, automate workflows behind the scenes, and act as extensions of your sales and support teams.
- More leads, 24/7: bots work for you all day, every day—starting conversations, asking questions, and delivering qualified leads when they’re live on your site
- Happier customers: give customers personal touchpoints with your brand through the familiar medium of messaging
- Faster growth: engage customers at the exact moment they’re ready to buy, whether on your website or in your app
- Connected workflows: it connects your tools and workflows so you can communicate personally at scale.
Conclusion
Intercom is a sms marketing software that also works as a mobile app, allowing users to respond to leads on the go via their compatible iOS or Android devices.
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| Usability: 8.5 /10 | Speed: 9 /10 | Features: 8 /10 | Support: 8.5 /10 | Pricing: 7.5 /10 |
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