Textline Review

Textline is a plug-and-play text messaging software designed to help businesses communicate securely with customers using various phone numbers. Agents can segment audiences, schedule announcements and send surveys to customers via sms. It allows you to assign roles to customer service agents, import contact lists from other platforms and organize phone numbers by departments and branches or franchise locations. Team members can schedule texts, set up auto-replies for incoming conversations and include emoji, images and attachments within messages. Administrators can track agent availability, access customer conversation history and monitor key performance indicators (KPIs) from within a unified platform. The system helps supervisors provide feedback to agents, monitor conversations and create message templates for quick responses.

TEXTLINE – TUTORIAL

Learn how you and your team can easily manage messages with this sms marketing platform:

TEXTLINE – FEATURES

• Encryption: all application traffic is proxied through Cloudflare using a strict SSL/TLS encrypted connection. AES 256 encryption is applied to all data at rest
• Monitoring & response: traffic is continuously monitored for security events and filtered through incident handling processes
• Team training: the software implements numerous internal security measures to ensure staff is vetted and trained accordingly.
• Fully HIPAA compliant from beginning to end: it follows all safeguards to ensure that your customers’ electronic health information is protected, and so do the companies we work with
• Secure data storage and encryption: it stores consent in HIPAA-compliant cloud environments and we follow standard encryption protocol to protect your data every step of the way
• Automated patient consent made easy: the platform features built-in automation to obtain, document, and store patient consent, which makes the process hassle-free for your team.