Zingle Review

Zingle is a real-time business text messaging platform that enables communication between businesses and their customers via text and other mobile messaging channels. Businesses can segment and tag their customers or contacts based on specific categories, with dynamic segmentation allowing users to create rules (or filters) to automatically add or remove contacts. Group messaging allows users to use filters and tags to send mass messages and connect with multiple contacts in an instant. Customizable fields give businesses the ability to create customer profiles that meet the needs of their business, including fields such as appointments, status, check-in and check-out, and more. Other features include internal notes, delayed messages, sms integrations (property management system), emoji, autoresponders, opt-in/opt-out support, mms messaging and more.

ZINGLE – TUTORIAL

The following video shows you how to use this sms marketing software:

ZINGLE – FEATURES

• Customize profile fields so you can map the most relevant contact attributes into Zingle
• Define dynamic segments of your customers based on contact attributes and tags, to target your communications and design relevant experience
• Leverage the well-documented API to integrate with other applications, so you can trigger service ticket creation
• Identify service recovery opportunities through mid-stay health checks scheduled after your guests check in
• Convert more of your leads into paying customers through mobile nurtures targeted to specific contact attributes captured
• Provide the VIP experience through targeted offers to your best customers, defined by loyalty program level
• Well-documented SDKs for iOS and Android so you can incorporate Zingle messaging into your mobile apps
• Use reusable message templates to streamline communications with your customers, and enforce brand standards
• Foster the personal connection with your customers, with full support for emojis and picture messages, including animated GIFs
• Understand the intent of your customers’ requests, to trigger time-saving automations that proactively resolve common customer issues
• Automatically categorize unstructured customer conversations to give you real-time insights to trending topics not available in any other system
• Determine sentiment from interactions with your customers, so you can take corrective actions before it’s too late
• Measure your team’s performance responding to and resolving customer issues
• Synthesize your customer conversations into topical categories, for better insight into customer needs and to support improved decision-making
• Roll-up reporting to benchmark performance across locations, and help you spot trends in your business.