Assist365 Review

Assist365 is an AI software that uses artificial intelligence to understand and clearly answer questions in 20 different languages. The well-optimized NLP and NLU engine gives users a human-like interaction experience across a wide range of channels. With the power of deep learning, industry-specific predefined bots are built to help assist the customer throughout the journey. For example, there are lead generation bots, collection bots, customer onboarding bots, etc.
The program is flexible and easy to deploy across IVR, telephony and text chat platforms. Regardless of the channel your customer is using, Assist365 will provide 24/7 customer service.

ASSISt365 – TUTORIAL

ASSISt365 – FEATURES

• Virtual assistants are deployment-ready on channels such as telephony, IVR, email, WhatsApp, etc. for continuous engagement. Analyze customer interactions to discover insights, feedback and opinions across all communication channels.
• Real-time data-driven suggestions for activities such as up/cross-selling and next best action based on customer opinions.
• Highly secure and privacy-compliant: data security standards ensure data storage and recovery in a highly secure environment and comply with international laws such as GDPR.
• Patent-pending technology: internal technology module that can scan over 140 functions of the human voice making verification extremely accurate and foolproof.
• Performance optimization: verifies and identifies the user with minimal audio input, saving IT costs and resources.
• It automates conversations in more than 20 languages
• Rich UI dashboard for monitoring and optimizing bot performance
• Access all chat and voice logs under one roof
• Cloud-enabled automated backup and restore
• Get access to predefined templates, plus advanced responses and more in the repository.