Enterprise Bot Review

Enterprise Bot is a conversational AI provider that helps companies create cloud-based or on-premise virtual assistants for seamless communication. Its state-of-the-art natural language processing (NLP) component enables virtual assistants to analyze tone, emotion, and intent in order to provide accurate responses. The suite of automation tools also allows users to create complex workflows without the work of developers.
Therefore you can deploy your email and voice robots within 4 weeks and chatbots within a day. With these virtual assistants, you can also automate monotonous HR tasks such as onboarding, documentation, and orientation, as well as create an end-to-end IT service management pipeline that resolves requests and tickets without human intervention.

ENTERPRISE BOT – TUTORIAL

Here is a demonstration on how the artificial intelligence-based chatbot of this virtual assistance software works:

ENTERPRISE BOT – FEATURES

• Multilingual AI: converse in your local language with region-specific terminology and nuances to ensure a natural and meaningful interaction. Currently in English, German, French, Italian, Dutch and Portuguese.
• Sentiment analysis and agent handover: no client query goes unanswered because when the user is unhappy or the chatbot can’t answer, we seamlessly hand over to a live agent who has the conversation history.
• Easy integration: integrate into your core software using APIs or even legacy systems with no APIs to provide meaningful and complete responses.
• Enterprise-grade security: all communication is encrypted using AES 256-bit encryption at both transmission and rest to ensure your data is always safe. Host the solution on cloud or completely on-premise and define access controls for utmost data security and GDPR compliance.
• Omnichannel experience: host your bot on your website, app or other platforms like Skype for Business, Facebook Messenger, Twitter, Slack, Genesys chat, Intercom and many more, to ensure you have the same voice and AI speaking to all your customers irrespective of channel.
• Contextual understanding: the chatbot is capable of holding context in chat conversations and has a memory so that users do not have to repeat themselves. Speak and reason with the bot like you would with a real person.
• Customizable Look and Feel: customize t the look and feel of the chatbot to make it truly yours and structure the conversation in a friendly and highly flexible user interface.