Yellow Messenger is an artificial intelligence platform that uses cognitive engagement technology to help companies deploy human-like chatbots across voice and text communication channels. With end-to-end conversation design and support for more than 90 languages across text and voice channels, Yellow Messenger enhances the user experience for customers.
The solution includes a powerful NLP engine, emotion analysis, feedback loops for global learning, contact center automation, role-based access controls, and more. Learning models can be developed using feedback loops to account for unexpected aspects in a conversation such as conversation patterns, conflicts of intent, agent responses, unidentified messages, and more.
YELLOW MESSENGER – TUTORIAL
YELLOW MESSENGER – FEATURES
- 360-degree feedback
- Artificial Intelligence/machine learning
- Activity Control Panel
- Automated responders
- Benchmarking
- Business process automation
- CRM
- Marketing campaign management
- Ready-made answers
- Chat/Messaging
- Chatbot
- Shopping cart dropout management
- Development without code
- Communication management
- Configurable workflow
- Content creation
- Content management
- Contextual guidance
- Customer experience management
- Customer segmentation
- Customer service analysis
- Customizable branding, questions, reports and templates
- Employee management
- Employee onboarding
- Employee portal and profiles
- Employee identification
- Employee reward programs
- Engagement monitoring
- Feedback management
- File sharing
- Gamification
- Geographic targeting
- Intent recognition
- Live chat
- Mobile access
- Multi-channel communication
- Multi-language
- Natural language processing
- Negative feedback management
- Preconfigured bots
- Proactive chat
- Surveys
- Question library
- Real-time analytics and data
- Real-time consumer-facing chat
- Real-time updates
- Reminders
- Reports and statistics
- Screen sharing
- Sentiment analysis
- Integration with social media
- Voice recognition
- Speech synthesis
- Surveys and feedback
- Third-party integrations
- Chat transcripts/history
- Transfers/Rights
- Visual analytics
- Website visitor tracking
- Workflow management
- Compact list
Conclusion
Yellow Messenger is able to integrate and interface with multiple chatbots such as WhatsApp Chatbot or RPA to centralize all chat activities into one virtual assistant.
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| Usability: 8.5 /10 | Speed: 9 /10 | Features: 8 /10 | Support: 8 /10 | Pricing: 7 /10 |
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