WinCall Review

WinCall is call accounting software that can be used with analog, VoIP and Centrex PBX systems, including 3Com, Avaya, Cisco Systems, Mitel, Nortel, NEC and Shoretel. Multiple locations can be integrated, providing a centralized call accounting and reporting solution. The solution can import data from PBXs and HR databases and automatically update its internal database, with the ability to combine PBX and HR systems for process automation. Internal systems can be fully synchronized with WinCall by importing multiple databases. In addition, the fields to be imported are defined by the user, with PBX extensions, user names and departments that can be exchanged between databases for the synchronization of database changes or updates, billback functions and internal directories. All call activity is tracked in real time, whether it is international or national calls, and through VoIP, digital and analog services.

WINCALL – FEATURES

• Automate additions, moves and internal changes to improve accuracy and provide a more granular set of information for analysis It tracks all incoming/outgoing calls and data activity to provide greater visibility across the network
• Be it digital, VoIP or analog; all systems are included and tracked to allow you to better manage call trends and optimize your operators
• Significant savings can be achieved by correctly allocating charges to the correct cost center/department
• It helps you identify and monitor suspicious call activity, reducing potential liabilities and risks for your organization
• Provides real-time visibility into all calling activities. Now you will know who your most productive employees are and which ones need the most training
• Consolidate and maximize your network access services to ensure you have the best combination of services available to end users at all times. Save money and simplify the entire network
• Flexible reporting tools allow you to share key information with all levels of management, ensuring a greater understanding of challenges and issues, as well as areas where cost savings can be realized
• All reports are available via the cloud for access 24 hours a day, 7 days a week, 365 days a year.